Home Frequently Asked Questions

Frequently Asked Questions

General Queries

How do I place an order?

Here are the steps you can follow to place an order:
  • Pick a product you love.
  • Select your size.
  • Select the fabric.
  • Price changes as per the selected fabric.
  • Enter the fabric number. If you don’t know the fabric number, click on the link search for the fabric code.
  • Create your profile name if you need a custom fit. Click on the custom fit check box.
  • Click on the Custom Fit button. Enter your Custom measurements in the Google form & submit. Note: You can edit the google form even after submission.
  • Click on skip if you don’t want a custom fit.
  • Enter your personal details & delivery address.
  • Submit your order.
  • You will receive an e-mail with your Order ID. We will get in touch with you for the order confirmation and payment details.

Do you have a retail store?

Why make you go through the trouble of going to a physical store, when we can be wherever you are? We are just a tap away – on your mobile, tablet, or laptop.

Where are your products made?

All our products are made in-house at our Design Studio in Bangalore, India.

How do I make the payment?

Once the order is placed you will receive an e-mail with the order id. We will get in touch with you for the order confirmation & payment details. Payment can be done through Razor pay.








Products & Fits

Can I customize my order?

Yes, you can customize the product as per your requirements.

Size Customization:
If you’re unsure about fit, happen to be in-between sizes, or just want the stress of sizing taken care of, we offer a custom fit option.

Here’s how this works:
  • Select ‘Custom Fit’ and enter your measurement in the form.
  • You can mention any style customization in the order note while checking out.
  • We will reach out to you for the confirmation.
Note: Style Customization may incur extra charges. These will be communicated by the design team, before starting production.
Custom pieces can be returned only when there’s a fault on our end.

What is a custom fit profile? How do I create it?

If your actual body proportions do not match those of our size chart, if you fall in-between sizes, or just want the stress of sizing taken care of, we offer a Custom Size option.
Here’s how this works:
  • Create your profile to enter your custom measurements on the product page.
  • Click on the custom fit check box.
  • Enter your measurements in the google form by clicking the custom fit button.
  • We will stitch a made to measure outfit and deliver the best fit.
Don’t worry. The price of your order remains the same.

Can I change the sleeves & neck design?

Yes. Different sleeves style can be added to some of the items, subject to style limitations. To request for different sleeves and neck design, you may include the instruction in the “Add Order Note” text box on the product page, before submitting.
Else, you may get in touch with our team to convey your requirement by providing the order number.

How Do I measure my size?

Let’s make this simple! Head over to our ‘How to Measure’ page and you’ll know the perfect way to size yourself up!

What size should I opt for?

That’s really simple! Refer to the size chart given on the product page. The size chart varies for each product category. It will contain all the details you need, to make the choice.

Can I modify the measurement after submitting?

Yes! We do accept sizing-related requests if the product has not been sent for production. In case of such a requirement, please contact our team and we shall be happy to check if it’s possible and assist you in the best possible manner.

Do you provide margin in your garments?

No. We do not provide margins in our products. We offer products in an array of sizes, so you’ll always find the perfect one for you.
If your actual body proportions do not match those of our size chart, if you fall in-between sizes or just want the stress of sizing taken care of, we offer a Custom Size option.

Can I add multiple Custom profiles from one email ID?

Yes. You can create multiple custom profiles like for your mother, daughter etc. from your own ID.

How can I add a customization request while placing the order?

If you’d like short sleeves on a sleeveless piece, prefer a particular neckline, or want your garment to be a certain length, we offer a Style Customization option. Describe it in your order note. We will get in touch with you for the confirmation.
*Style Customization may incur extra charges. These will be communicated by the design team, before starting production.

Shipping & Tracking

What are the shipping charges?

There is a standard delivery charge of Rs 100.

How many days does it take to deliver the item?

Standard delivery time is 10-15 days.

How do I track my order?

Post shipment, you will receive an email with details of the shipped items along with tracking information.
You can track your order here.

How many days does it take to deliver the order?

Ideally, we deliver orders within 7 business days of order placement.
However, due to Covid-19 restrictions, we expect to deliver orders within 10-12 Business Days.

Returns & Cancellation

What is your return policy?

Our standard return policy is 7 days. You can raise a return request within 7 days of receipt of the product, for a refund/store credit.
For more about returns, head over to Return Exchange

How do I place a return request?

Click on Request a Return link in the footer. Enter your order number & e-mail ID and submit. You will be directed to a Return Google Form. Enter the details required and submit. We will get in touch with you for the confirmation.

Can I return my ordered items?

Of course, you can! At Sewdle, we don’t believe in making customers, but strengthening our family with happy members.
We take strict measures to deliver the best to our customers globally, in the best condition, but there’s always a possibility that:
  • What you ordered isn’t what you got.
  • There is a manufacturing defect.
  • The quality of the product isn’t up to the mark.
  • You received the wrong size (Not appropriate for the standard size selected or measurements shared).
  • Item(s) got damaged during transit.
In case you face any of the above issue(s), please refer to the Returns and Exchange page.
Confused? Get in touch.

Can I cancel my order after placing the order?

Yes, you can choose to cancel all the items that are not yet ready to be shipped. It must be done within 24 hours of placing the order. We will initiate a 100% refund, and a confirmation of the same will be sent to you via email. To proceed with the cancellation request, we request you to contact us through chat or email.

Are there any conditions that apply to all Returns?

All returns are subject to the following conditions:
  • You must raise the return request within 7 days of package receipt.
  • Once we have reviewed and approved your return request, we will get the return item(s) picked up from your shipping address within 4 days of return approval.
  • Please be careful while trying on items. Any item(s) to be returned must be in new, unused, unwashed, unaltered, undamaged condition with item tags attached as originally sent.
  • Returned items are reviewed and checked thoroughly. We reserve the right to reject returns on inspection and ship them back to the customer at their cost.
All policies are subject to change without notice at our sole discretion. All returns are subject to the sole discretion of Sewdle.

How will the refund be processed, and how long will it take?

The amount will be refunded to the original payment method. We initiate the refund from our end as soon as we send you a refund confirmation email. However, the time it takes to reflect in your account is dependent on banks and local laws. Normally, it should reflect within 7 Business Days.

How do I place an order?

Here are the steps you can follow to place an order:
  • Pick a product you love.
  • Select your size.
  • Select the fabric.
  • Price changes as per the selected fabric.
  • Enter the fabric number. If you don’t know the fabric number, click on the link search for the fabric code.
  • Create your profile name if you need a custom fit. Click on the custom fit check box.
  • Click on the Custom Fit button. Enter your Custom measurements in the Google form & submit. Note: You can edit the google form even after submission.
  • Click on skip if you don’t want a custom fit.
  • Enter your personal details & delivery address.
  • Submit your order.
  • You will receive an e-mail with your Order ID. We will get in touch with you for the order confirmation and payment details.

Do you have a retail store?

Why make you go through the trouble of going to a physical store, when we can be wherever you are? We are just a tap away – on your mobile, tablet, or laptop.

Where are your products made?

All our products are made in-house at our Design Studio in Bangalore, India.

How do I make the payment?

Once the order is placed you will receive an e-mail with the order id. We will get in touch with you for the order confirmation & payment details. Payment can be done through Razor pay.

Products & Fits

Can I customize my order?

Yes, you can customize the product as per your requirements.

Size Customization:
If you’re unsure about fit, happen to be in-between sizes, or just want the stress of sizing taken care of, we offer a custom fit option.

Here’s how this works:
  • Select ‘Custom Fit’ and enter your measurement in the form.
  • You can mention any style customization in the order note while checking out.
  • We will reach out to you for the confirmation.
Note: Style Customization may incur extra charges. These will be communicated by the design team, before starting production.
Custom pieces can be returned only when there’s a fault on our end.

What is a custom fit profile? How do I create it?

If your actual body proportions do not match those of our size chart, if you fall in-between sizes, or just want the stress of sizing taken care of, we offer a Custom Size option.
Here’s how this works:
  • Create your profile to enter your custom measurements on the product page.
  • Click on the custom fit check box.
  • Enter your measurements in the google form by clicking the custom fit button.
  • We will stitch a made to measure outfit and deliver the best fit.
Don’t worry. The price of your order remains the same.

Can I change the sleeves & neck design?

Yes. Different sleeves style can be added to some of the items, subject to style limitations. To request for different sleeves and neck design, you may include the instruction in the “Add Order Note” text box on the product page, before submitting.
Else, you may get in touch with our team to convey your requirement by providing the order number.

How Do I measure my size?

Let’s make this simple! Head over to our ‘How to Measure’ page and you’ll know the perfect way to size yourself up!

What size should I opt for?

That’s really simple! Refer to the size chart given on the product page. The size chart varies for each product category. It will contain all the details you need, to make the choice.

Can I modify the measurement after submitting?

Yes! We do accept sizing-related requests if the product has not been sent for production. In case of such a requirement, please contact our team and we shall be happy to check if it’s possible and assist you in the best possible manner.

Do you provide margin in your garments?

No. We do not provide margins in our products. We offer products in an array of sizes, so you’ll always find the perfect one for you.
If your actual body proportions do not match those of our size chart, if you fall in-between sizes or just want the stress of sizing taken care of, we offer a Custom Size option.

Can I add multiple Custom profiles from one email ID?

Yes. You can create multiple custom profiles like for your mother, daughter etc. from your own ID.

How can I add a customization request while placing the order?

If you’d like short sleeves on a sleeveless piece, prefer a particular neckline, or want your garment to be a certain length, we offer a Style Customization option. Describe it in your order note. We will get in touch with you for the confirmation.
*Style Customization may incur extra charges. These will be communicated by the design team, before starting production.

Shipping & Tracking

What are the shipping charges?

There is a standard delivery charge of Rs 100.

How many days does it take to deliver the item?

Standard delivery time is 10-15 days.

How do I track my order?

Post shipment, you will receive an email with details of the shipped items along with tracking information.
You can track your order here.

How many days does it take to deliver the order?

Ideally, we deliver orders within 7 business days of order placement.
However, due to Covid-19 restrictions, we expect to deliver orders within 10-12 Business Days.

Returns & Cancellation

What is your return policy?

Our standard return policy is 7 days. You can raise a return request within 7 days of receipt of the product, for a refund/store credit.
For more about returns, head over to Return Exchange

How do I place a return request?

Click on Request a Return link in the footer. Enter your order number & e-mail ID and submit. You will be directed to a Return Google Form. Enter the details required and submit. We will get in touch with you for the confirmation.

Can I return my ordered items?

Of course, you can! At Sewdle, we don’t believe in making customers, but strengthening our family with happy members.
We take strict measures to deliver the best to our customers globally, in the best condition, but there’s always a possibility that:
  • What you ordered isn’t what you got.
  • There is a manufacturing defect.
  • The quality of the product isn’t up to the mark.
  • You received the wrong size (Not appropriate for the standard size selected or measurements shared).
  • Item(s) got damaged during transit.
In case you face any of the above issue(s), please refer to the Returns and Exchange page.
Confused? Get in touch.

Can I cancel my order after placing the order?

Yes, you can choose to cancel all the items that are not yet ready to be shipped. It must be done within 24 hours of placing the order. We will initiate a 100% refund, and a confirmation of the same will be sent to you via email. To proceed with the cancellation request, we request you to contact us through chat or email.

Are there any conditions that apply to all Returns?

All returns are subject to the following conditions:
  • You must raise the return request within 7 days of package receipt.
  • Once we have reviewed and approved your return request, we will get the return item(s) picked up from your shipping address within 4 days of return approval.
  • Please be careful while trying on items. Any item(s) to be returned must be in new, unused, unwashed, unaltered, undamaged condition with item tags attached as originally sent.
  • Returned items are reviewed and checked thoroughly. We reserve the right to reject returns on inspection and ship them back to the customer at their cost.
All policies are subject to change without notice at our sole discretion. All returns are subject to the sole discretion of Sewdle.

How will the refund be processed, and how long will it take?

The amount will be refunded to the original payment method. We initiate the refund from our end as soon as we send you a refund confirmation email. However, the time it takes to reflect in your account is dependent on banks and local laws. Normally, it should reflect within 7 Business Days.
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